FAQ

What size and material are your books made of?

What size and material are your books made of?

What size and material are your books made of?

Pennie's books are full size 8.5" by 11" and are only available in hardback. 

Do you accept returns or exchanges?

What size and material are your books made of?

What size and material are your books made of?

Yes, as long as the item you ordered is returned to us in the same condition in which they arrived and are returned to us within 30 days from the date of purchase. 

What payment methods do you accept?

What size and material are your books made of?

What payment methods do you accept?

You can place your order with us online by using any major credit card as well as using Paypal.

How do I get a refund?

Can I cancel my order once I place it?

What payment methods do you accept?

If you received a defective product, we will replace the item to your satisfaction at no cost to you. We will pay for shipping. PLEASE contact us through our email address before shipping anything back. 

Do you ship internationally?

Can I cancel my order once I place it?

Can I cancel my order once I place it?

No, at this time we only ship within the 48 Contiguous States. 

Can I cancel my order once I place it?

Can I cancel my order once I place it?

Can I cancel my order once I place it?

Our goal is to process each order immediately. However, we will do our best to process your cancellation. Please contact us at penniepickle@gmail.com to cancel your order. 

How do I contact you?

When will my credit card be charged?

Do you ship to military bases?

The quickest way to contact us is by emailing us at penniepickle@gmail.com as we check our e-mails often. 

Do you ship to military bases?

When will my credit card be charged?

Do you ship to military bases?

Yes, but please be sure to clearly state this in the mailing address so that we can handle it properly. 

When will my credit card be charged?

When will my credit card be charged?

What company name will appear on my credit card statement?

Since we start to process every order on the day it is placed, we charge your credit card immediately. 

What company name will appear on my credit card statement?

What company name will appear on my credit card statement?

What company name will appear on my credit card statement?

Your statement will show our company name of White & Marini LLC.